How to charge your wallet?

To add money to your account in the app to then use it for online payments (cashless), just write to us on live chat inside the app or over Whatsapp +355696044400 and our team will credit your account with the desired amount! This way, you pay your order directly online without the need for cash!

Who will deliver my order?

We have two types of deliveries that are supported in our platform! If in the restaurant has a verified badge the order will be delivered from ToGo Drivers! Instead if the restaurant does not have a verified badge, the order will be delivered by own restaurant drivers!

Delivery times?

We take pride in our speedy delivery service. Our goal is to deliver your order within 15-20 minutes from the time your order status is ready for delivery. However, please note that delivery times may vary based on weather conditions, product availability, traffic conditions, and other factors. Rest assured, we strive to get your products to you as quickly as possible. You can also schedule your delivery for specific days and times.

Delivery damaged or incorrect?

Returns or Exchanges Are Not Accepted After Delivery: ToGO is a third party service and you are buying from us and not your local store, our members cannot return or exchange items. But we will gladly credit your account or refund your card for mistakes on our end! This will vary for items on a case by case basis. *We do not refund service fees or tips to delivery drivers.

Delivery Tracking?

Absolutely! We provide a tracking feature that allows you to monitor the status and progress of your delivery in real-time. Once your order is dispatched, you will receive a tracking push notification. Simply check our website or mobile application to track your package and stay updated on its whereabouts.

Delivery areas?

We are based in Tirana, currently offering delivery all around capital areas. If you reside in this region, you can enjoy our convenient delivery service right at your doorstep.

What are the fees?

To get started, create an account, select the store you want to shop, and place your order. Delivery: Fees start at ALL 100 for same-day orders. Fees vary according to your distance from the shop/restaurant and increases up to ALL 60 for each km. Service fees: Service fees vary and are subject to change based on factors like location and the number and types of items in your cart.

Still have questions?

Can’t find the answer you’re looking or? Please chat to our friendly team.