ToGo Express Privacy Statement — Albania

Last updated: March 2026

At ToGo Express we take data protection seriously. Privacy and information security are at the heart of ToGo Express.

This Privacy Policy Statement describes the key principles and practices we abide by in order to ensure your privacy is respected while using our services.

E-GOAL SHPK, trading as ToGo Express ("ToGo Express", "we") processes personal data of users of ToGo Express's food and retail ordering services ordered through the ToGo Express application ("ToGo App") and users of other ToGo Express delivery products and services and the visitors of the website togoexpress.al ("Website").

In this Privacy Statement, the word "ToGo Express Services" refers jointly to the Website and the ToGo App and other services provided by ToGo Express to users.

The word "User" or "you" refers jointly to our customers, users of ToGo Express delivery services, representatives and other authorized users of our customer organizations, potential customers and the users of the ToGo Express Services.

Our Privacy Statement explains, for example, the types of personal data we process, how we process the personal data and how you may exercise your rights as a data subject (for example, right to object, right of access).

Some of our services might be subject to a separate privacy policy. If a separate privacy policy applies to a particular service, we will post it in connection with the service in question.

This Privacy Statement may be updated from time to time in order to reflect the changes in data processing practices or otherwise. You can find the current version on the Website.

We will not make substantial changes to this Privacy Statement or reduce the rights of the Users under this Privacy Statement without providing a notice thereof.

1. DATA CONTROLLER

This Privacy Statement applies to processing of personal data carried out by ToGo Express.

In relation to the processing of personal data of Users, E-GOAL SHPK (trading as ToGo Express) is acting as the data controller. This means that E-GOAL SHPK determines the purposes for, and means by which, personal data is processed.

ToGo Express also provides delivery as a service to other companies. In such a case ToGo Express is the data processor for the parts of the processing activities related to receiving, managing and completing the delivery as well as communicating and confirming the delivery to the company in question.

2. TOGO EXPRESS'S CONTACT DETAILS

E-GOAL SHPK

Commercial name: ToGo Express
NUIS/NIPT: M01425015O
Correspondence address: Rruga Selite e Vjeter, Hyrja 7, Kati 1, Tiranë, Shqipëri
E-mail address: customer@togoexpress.al

3. PERSONAL DATA PROCESSED AND SOURCES OF DATA

We process personal data only to the extent necessary and appropriate for the specific processing purpose. The personal data collected and processed by us can be divided into two general data categories: User Data and Usage Data.

User Data

User Data is personal data collected directly from you or from our customer organization on behalf of which you are using the ToGo Express Services ("Customer Organization"), as the case may be. We may collect User Data from our Users and Customer Organizations in a variety of ways, including, after conclusion of a service agreement with the Customer Organization or when Users register to the ToGo Express Services, subscribe to a newsletter or fill out a form. Further, please note that we also collect details of any transactions and payments you carry out through the ToGo Express Services.

User Data that is necessary in order to use the ToGo Express Services

The following personal data collected and processed by us is necessary in order for a proper performance of the contract between you and us as well as for our legitimate interest whilst fulfilling our contractual obligations towards our Customer Organizations and for the compliance with our legal obligations.

When you register to the ToGo Express Services and create a user account, you need to provide us with the following information:

full name
telephone number
email address
information relating to your payment instrument(s) such as the number of your payment instrument(s) and the expiration date (required for the purposes of ordering via the ToGo Express Services, however not stored by ToGo Express, since ToGo Express uses a third party payment service provider for processing of payments)

User Data you give us voluntarily and while using ToGo Express Services

Your user or customer experience may be enhanced by providing us with the following information:

Additional Account Information:

a picture
delivery address
location data (if you consent to the processing of your location data)
when ordering age-restricted goods: age
other information you provide either when creating a user account or later when modifying your account profile

Other Information:

information related to your orders from ToGo Express or through ToGo Express Services (for example, items purchased, special instructions, date and time of order, total amount of order and other order history)
information you provide when submitting ratings, comments or responding to surveys
favorite restaurants or merchants and other preferences
marketing opt-ins and opt-outs
information you provide by phone or in email or chat correspondence with us, including call recordings of your calls with our customer service

If your order contains products or services which may imply a health condition or other sensitive (special category) personal data, ToGo Express needs to process this data in order to provide the ToGo Express Services to you. ToGo Express adheres to any additional safeguards that may apply to processing such personal data under applicable laws and regulations.

Usage Data

Usage Data arises from User interactions with the ToGo Express Services. Although we do not normally use Usage Data to identify you as an individual, you can in certain circumstances be identified from it, either alone or when combined or linked with User Data. In such situations, Usage Data can also be considered personal data under applicable laws and we will treat such data as personal data.

We may automatically collect the following Usage Data when you visit or interact with the ToGo Express Services:

Information that describes your device or browser and ToGo Express's application, their versions, features, capabilities, and settings
Information about your operator, Internet service provider and network connection type, including your IP address
Identifiers provided by your device or third parties for application vendors or advertisers, or identifiers we create ourselves
Country, locale, time zone and geo-IP level location information
Where you followed a link to ToGo Express Services, and links you followed from ToGo Express Services
Details of your interactions with, and usage of, ToGo Express Services, including usage patterns, which features you use, advertisement impressions and interactions, and information on orders
Data for tracking and reporting transactions initiated by our advertising partners, including timestamps and identifiers

Cookies and other technologies

We use various technologies to collect and store Usage Data and other information when the Users visit the ToGo Express Services, including cookies, storing website data, and using web and application telemetry.

Cookies and other website data saved on your device allow us to identify visitors of the ToGo Express Services and facilitate the use of the ToGo Express Services and to create aggregate information of our visitors. This helps us to improve the ToGo Express Services and better serve our Users. The cookies and other website data will not harm your device or files. We use cookies and other website data to tailor the ToGo Express Services and the information we provide in accordance with the individual interests of our Users. Please note that the retention time of different cookies is limited and varies from less than a minute till indefinitely.

The Users may choose to set their web browser to refuse cookies. Please note that some parts of the ToGo Express Services may not function properly if use of cookies is refused.

You can manage your cookie preferences through the cookie banner on our websites.

ToGo Express uses the following third party analytics, marketing and other service providers integrated into our software:

Name	Vendor	Purpose
Google Analytics	Google	Visitor and usage analytics
Google AdSense	Google	Ad targeting
Firebase	Google	Mobile and web application development platform, push notifications, analytics
Google Maps API	Google	Map services, geolocation and delivery route calculation
Amazon Web Services (EC2)	Amazon	Server infrastructure where data is stored

Please note that not all of the above vendors are necessarily being used at any given time.

4. THE PURPOSES AND GROUNDS FOR THE PROCESSING

We process personal data only to the extent necessary and appropriate for the specific processing purposes. Please note that one or more of the following purposes and legal grounds may apply simultaneously.

Contractual obligations:

Firstly, ToGo Express processes your personal data to perform our contractual obligations towards you or the Customer Organization, for example, to the extent necessary to:

offer the ToGo Express Services to you under the contract between you and ToGo Express or between Customer Organization and ToGo Express
perform the contract between you and ToGo Express and for purposes of managing and delivering your Order as well as communicating with you about changes to terms and conditions, privacy policies, or other important changes related to the contract
handle your payments or any refunds (where applicable) and to provide our partners (the restaurants, retailers and our courier partners, collectively "Partner") with the information necessary for the preparation or delivery of your order
answer your questions or solve your support cases if you contact us

Legitimate interest:

Secondly, we may process your personal data if there is an appropriate and justifiable interest (that is, a legitimate interest) to run, maintain and develop our business or to create and maintain customer relationships. When choosing to use your data on the basis of our legitimate interests, we weigh our own interests against your right to privacy and, for example, provide you with easy to use opt-out from our marketing communications and use pseudonymized or non-personally identifiable data when possible. You have the right to object processing of your data on the basis of legitimate interest.

We process your personal data to the extent necessary and based on legitimate interest, for example, to:

claims handling, debt collection and legal processes. We may also process data for the prevention of fraud, misuse of our services and for information, system and network security and safety
contact you regarding the ToGo Express Services and to inform you of changes relating to them or asking your review or feedback
market the ToGo Express Services to you or show you targeted or personalized advertisements through ToGo Express Services or send you otherwise targeted marketing of services or products that may be of your interest
improve the quality of the ToGo Express Services and develop our business, for example, by analyzing any trends in the use of the Services
ensure that our services are in line with your needs, personal data can be used for things like customer satisfaction surveys

Legal obligations:

Further, we may process your personal data to administer and fulfill our legal obligations. This includes data processed for complying with our bookkeeping obligations and providing information to relevant authorities such as tax authorities or law enforcement authorities in accordance with mandatory legal provisions.

Consent:

In some parts of the ToGo Express Services, you may be requested to grant your consent for the processing of personal data. For example, within ToGo App you may manage your marketing and other permissions. If processing of your personal data is based on your consent, you may withdraw it at any time by contacting us or amending the respective consent setting for example within the ToGo App.

5. TRANSFER TO COUNTRIES OUTSIDE EUROPE

ToGo Express stores your personal data primarily within the European Economic Area. However, we have service providers and operations in several geographical locations. As such, we and our service providers may transfer your personal data to, or process it in, jurisdictions outside the European Economic Area or the User's domicile. Specifically, data is stored on Amazon Web Services (AWS EC2) servers. Please note that if required by applicable law, transferring your personal data outside the European Economic Area will be based on your consent.

We will take steps to ensure that the Users' personal data receives an adequate level of protection in the jurisdictions in which they are processed. We provide appropriate and adequate protection for the transfers of personal data to countries outside of the European Economic Area through a series of agreements with our service providers based on the Standard Contractual Clauses or through other appropriate safeguards.

More information regarding the transfers of personal data may be obtained by contacting us on any of the addresses indicated above.

6. DATA RECIPIENTS

We only share your personal data within the organization of ToGo Express if and as far as reasonably necessary for the purposes of this Privacy Statement.

We do not share your personal data with third parties outside of ToGo Express's organization unless one of the following circumstances applies:

For the purposes set out in this Privacy Statement and to authorized service providers

To the extent that third parties (such as the restaurants, merchants or retailers which provide your order, our courier partners who deliver your order and Customer Organization which may pay your order) need access to personal data in order for us to perform the ToGo Express Services or for other legitimate reasons, we provide such third parties with your data. As an example, we may share your phone number with the Partner you ordered from if it's necessary, for example, for asking you whether you accept a replacement product in the order or to inform you that an item is missing from your order.

Furthermore, we may provide your personal data to authorized service providers who perform services for us (including data storage, accounting, analytics, sales and marketing and payment fraud prevention) to process it for us and to payment service providers to process your payments to us.

When data is processed by third parties on behalf of ToGo Express, ToGo Express has taken the appropriate contractual and organizational measures to ensure that your data are processed exclusively for the purposes specified in this Privacy Statement and in accordance with all applicable laws and regulations and subject to our instructions and appropriate obligations of confidentiality and security measures.

With Partners for the performance of ToGo Express Services

We provide the Partner with personal data necessary to fulfill your order. Depending on the Partner's role this may include your name, delivery address and data relating to your purchase, including venue details, order number, time of order and delivery, delivery method, ordered products, comments and feedback that you've given about the order.

For legal reasons and legal processes

We may share your personal data with third parties outside ToGo Express if we have a good-faith belief that access to and use of the personal data is reasonably necessary to: (i) meet any applicable law, regulation, and/or court order; (ii) detect, prevent, or otherwise address fraud, crime, security or technical issues; and/or (iii) protect the interests, properties or safety of ToGo Express, the Users or the public as far as in accordance with the law.

For other legitimate reasons

If ToGo Express is involved in a merger, acquisition or asset sale, we may transfer your personal data to the third party involved. However, we will continue to ensure the confidentiality of all personal data. We will give notice to all the Users concerned when the personal data are transferred or become subject to a different privacy statement.

With your explicit consent

We may share your personal data with third parties outside ToGo Express when we have your explicit consent to do so. You have the right to withdraw this consent at all times free of charge, for example, by contacting us.

7. STORAGE PERIOD

ToGo Express does not store your personal data longer than is legally permitted and necessary for the purposes of providing the ToGo Express Services or the relevant parts thereof. The storage period depends on the nature of the information and on the purposes of processing. The maximum period may therefore vary per use.

After a User has deleted their user account personal data may be stored only as long as such processing is required by law or is reasonably necessary for our legal obligations or legitimate interests such as claims handling, bookkeeping, internal reporting and reconciliation purposes.

We assess regularly the storage period for personal data to ensure the data is stored only for the necessary time period.

8. YOUR RIGHTS

Right of access

You have the right to access and be informed about your personal data processed by us. We give you the possibility to view certain data through your user account with the ToGo Express Services or request a copy of your personal data by contacting us.

Right to withdraw consent

In case the processing is based on a consent granted by the User, the User may withdraw the consent at any time free of charge. Withdrawing a consent may lead to fewer possibilities to use the ToGo Express Services. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Right to rectify

You have the right to have incorrect or incomplete personal data we have stored about you corrected or completed by contacting us. You can correct or update some of your personal data through your user account in the ToGo Express Services.

Right to erasure

You may also ask us to delete your personal data from our systems. We will comply with such a request unless we have a legitimate ground to not delete the data.

Right to object

You may have the right to object to certain use of your personal data if such data are processed for other purposes than necessary for the performance of the ToGo Express Services or for compliance with a legal obligation. If you object to the further processing of your personal data, this may lead to fewer possibilities to use the ToGo Express Services.

Right to restriction of processing

You may request us to restrict processing of personal data for example when your data erasure, rectification or objection requests are pending and/or when we do not have legitimate grounds to process your data. This may however lead to fewer possibilities to use the ToGo Express Services.

Right to data portability

You have the right to receive the personal data you have provided to us yourself in a structured and commonly used format and to independently transmit those data to a third party.

How to use your rights

The abovementioned rights may be used by contacting ToGo Express support or sending a letter or an e-mail to us on the addresses set out above, including the following information: the full name, address, e-mail address and a phone number. If you have a ToGo Express account we recommend you contacting us through ToGo Express support as that allows us to identify you more easily. We may request the provision of additional information necessary to confirm the identity of the User. We may reject or charge requests that are unreasonably repetitive, excessive or manifestly unfounded.

9. DIRECT MARKETING

The User has the right to prohibit us from using the User's personal data for direct marketing purposes, market research and profiling made for direct marketing purposes by contacting us on the addresses indicated above or by using the functionalities of the ToGo Express Services or the unsubscribe possibility offered in connection with any direct marketing messages. In any case, ToGo Express can process the personal data of the User for marketing purposes based on their opt-in (consent) in accordance with the applicable law.

10. LODGING A COMPLAINT

In case the User considers our processing of personal data to be inconsistent with the applicable data protection laws, the User may lodge a complaint with the local and competent supervisory authority for data protection.

In Albania, the local supervisory authority is the Commissioner for the Right of Information and Protection of Personal Data, Abdi Toptani Str., Building no.5, 1001, Tirana, +35542237200, info@idp.al.

https://www.idp.al/

11. INFORMATION SECURITY

We use administrative, organizational, technical, and physical safeguards to protect the personal data we collect and process. Measures include for example, where appropriate, encryption, pseudonymization, firewalls, secure facilities and access right systems. Our security controls are designed to maintain an appropriate level of data confidentiality, integrity, availability, resilience and ability to restore the data. We regularly test the ToGo Express Services, systems, and other assets for security vulnerabilities. Furthermore, access to personal data by employees of ToGo Express is restricted and access is subject to what is necessary for purposes of the employee's work assignments.